Typically you’ll need the following 4 kinds of user surveys in-app:
1. Recurring general feedback
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES) and Product-Market Fit (PMF) surveys help you keep a close tab on customer sentiment, so you can retain users and build the right features for them.
Typically, these surveys are recurring once every 30/60/90 days.
How frequently you run these depends on your team’s preference and your user base.
We recommend starting with once every 30 days.
2. Feature specific feedback
Specific rating and feedback questions triggered when user just interacted with a key feature / completed a key user flow.
These feedback flows help you easily understand & measure how much value you’re delivering to your users.
So you can understand how your users perceive the value delivered by your feature.
And where you might be “missing the mark.”
3. Persistent feedback form
An evergreen feedback flow triggered when user clicks on submit feedback button in your app.
User can self-identify which category of feedback this is, and provide details.
This helps you track feedback and feature requests easily.
4. One-off user research surveys
When you have a hypothesis about a user problem or potential solution, use 1Flow to launch one-time studies to validate assumptions with your actual users, so you don’t waste months building the wrong features.
We provide many ready-made and battle-tested templates based on your jobs-to-be-done right inside 1Flow - feel free to explore and hope these will serve as inspirations for you.
For now, pick a first use case you want to implement and follow along!